FAQ

Please take a moment to read through the information below, where we have answered some of the most common questions about our products, orders, delivery, returns and event planning services. You can also check the quick links at the bottom of our website for detailed information on deliveries, returns and refunds, terms and conditions, privacy and cookie policies. If you cannot find the answer you need, please contact us and we will be happy to help.

We offer a carefully selected range of party decorations and party supplies for special occasions.

Yes. We also provide personalised event planning services for celebrations of all ages.

We currently deliver to the Republic of Ireland and Northern Ireland.

We use An Post and DPD.

Yes. For customers in the Galway area, we offer local collection by prior arrangement. Please contact us to arrange collection and wait for confirmation that your order is ready.

If your order is correct and all items are available, we aim to dispatch it within 2 working days.

After dispatch, delivery is usually:

  • Republic of Ireland: 1–2 working days
  • Northern Ireland: usually 1–2 working days, depending on courier service and destination

These are estimates only and are not guaranteed. Current courier guidance supports next-working-day to 1–2-working-day delivery within Ireland, depending on the service used.

Yes, for generic items bought online you can cancel within 14 days of receiving the goods and return them within 14 days of cancellation, subject to the conditions in our Returns & Refunds Policy.

The following are non-refundable unless faulty, damaged, incorrect, or incomplete:

  • personalised or bespoke items
  • custom event items
  • bespoke balloon setups
  • made-to-order items
  • hygiene-sensitive items

Returned items must be:

  • unused
  • in original packaging
  • in resaleable condition
  • unopened where applicable

Please contact us as soon as possible at hello@planaparty.ie with your order number and photographs where relevant.

You can contact us by email or phone with your event details. A booking is only confirmed once we accept it and receive the required booking fee or payment.

Our standard booking terms are:

  • 30% for standard events
  • 40%–50% for bespoke or high-value events
  • 100% upfront for bookings made within 14 days of the event

No. Event booking fees are non-refundable if the client cancels, because they secure the date and cover initial planning and administration.

    You can contact us by:

    Email: hello@planaparty.ie

    Phone/WhatsApp:

    Andreea Iordachescu – 086 352 4879

    Andreea Borbely – 089 450 9539

    or via our contact form

      Yes, unless we expressly agree otherwise in writing. Our event team are not acting as childminders or guardians.

      For some children’s events, yes. Where required, the waiver must be signed by a parent or legal guardian before the event or activity begins.