1. Introduction
These Terms & Conditions apply to your use of our website, your purchase of products from our online shop, and any event planning or related services booked with us.
By using our website, placing an order, making an enquiry, or booking our services, you agree to these Terms & Conditions.
If you do not agree with these Terms & Conditions, you should not use our website or place an order with us.
2. About Us
Trading name: Plan a Party
Legal entity: Partnership of Andreea Iordachescu and Marcela Andreea Borbely
Email: hello@planaparty.ie
Telephone:
Andreea Iordachescu – 0863524879
Marcela Andreea Borbely – 0894509539
Plan a Party is a boutique party decorations and party supplies online shop. We also provide event planning services for personalised celebrations.
3. Website Use
You agree to use this website only for lawful purposes.
You must not:
All website content, including text, graphics, logos, branding, images, and layout, belongs to us or is used with permission and may not be copied without our prior written consent.
4. Products
We make every effort to ensure that product descriptions, images, colours, dimensions, and prices are accurate.
However:
We reserve the right to withdraw, amend, or update products at any time without notice.
5. Prices and Payment
All prices shown on the website are in the stated currency and are subject to change without notice.
Delivery charges, where applicable, will be added at checkout.
Payment must be made in full before goods are dispatched, unless otherwise agreed in writing for event services.
We reserve the right to refuse or cancel any order where:
6. Orders and Acceptance
Once you place an order, you may receive an order confirmation email. This confirms receipt of your order request, but it does not mean the order has been accepted.
Your order is accepted only when we dispatch the goods.
We reserve the right to refuse any order at our discretion, including where:
7. Delivery Areas and Couriers
We currently deliver to:
Republic of Ireland
Northern Ireland
We use:
An Post
DPD
Local Collection
For customers in the Galway area, local collection may be available by prior arrangement. Collection details will be confirmed directly with the customer once the order is ready.
8. Dispatch and Delivery
If your order is correct and all items are available, we aim to dispatch it within 2 working days.
Estimated delivery times after dispatch are as follows:
These are estimates only and are not guaranteed. An Post presents national Irish delivery as next working day on its current postal-service guidance, while DPD says most parcels within Ireland are delivered within 1–2 working days. DPD’s UK/NI guidance also states that from ROI it offers a two-day service to and from the UK, and for NI it offers both next-day and two-day options.
We are not responsible for delays caused by:
You are responsible for ensuring that the delivery address and contact details are correct.
9. Damaged, Missing, Incorrect or Faulty Items
You should inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, incorrect, incomplete, or faulty, please contact us as soon as possible at hello@planaparty.ie with:
Where appropriate, we may offer a replacement, refund, or other suitable resolution in line with your legal rights.
10. Returns and Refunds
Our Returns & Refunds Policy forms part of these Terms & Conditions.
For generic items bought online, you may cancel your order within 14 days of receiving the goods and then return the goods within 14 days of cancellation, provided the items are:
This reflects the standard distance-selling cancellation framework for most online goods in Ireland.
The following items are non-refundable unless faulty, damaged, incorrect, or incomplete:
11. Event Planning Services
We provide event planning and related celebration services.
An enquiry does not secure a booking.
A booking is only confirmed when:
we accept the booking, and the required booking fee or payment has been received.
The agreed booking may include:
Any changes requested after booking may be subject to availability and may result in additional charges.
12. Deposits and Payment for Events
Our standard event payment terms are:
The remaining balance must be paid by the date agreed in writing.
A booking is not secured until the required booking fee or payment has been received.
Booking fees are non-refundable if the client cancels, because they secure the date and cover initial planning, administration, and any early commitments made on the client’s behalf.
13. Event Cancellations, Postponements and Changes
If you wish to cancel an event booking, you must notify us in writing as soon as possible.
Unless otherwise agreed in writing, the following cancellation charges apply:
Any personalised items, made-to-order items, third-party supplier costs, or other non-recoverable costs already incurred remain payable in full.
If you request a postponement or date change, we may offer a transfer at our discretion, subject to availability and any costs already incurred.
If we cancel due to circumstances within our control, we will offer either:
a transfer to another agreed date, or a refund for services not provided
14. Children’s Events, Supervision and Waivers
For children’s events organised by us, a signed waiver may be required before the event takes place.
Where a waiver is required:
Unless expressly agreed otherwise in writing, parents or guardians remain responsible for the supervision, behaviour, welfare, and collection of their children.
Our staff, contractors, entertainers, or event team are not acting as childminders or legal guardians.
You must tell us in advance about any relevant allergies, medical conditions, behavioural concerns, accessibility needs, or other information that may affect safety or suitability.
We reserve the right to stop or restrict any activity where we reasonably believe there is a safety risk.
15. Customer Responsibilities
You agree to:
We reserve the right to refuse service or end participation where behaviour is unsafe, abusive, threatening, or prevents us from delivering the agreed service properly.
16. Third-Party Suppliers
Where your event includes third-party venues, entertainers, caterers, rental providers, couriers, or other suppliers, we are not responsible for their independent acts, omissions, delays, failures, or cancellations.
17. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded, including statutory consumer rights.
18. Force Majeure
We are not liable for failure or delay caused by events outside our reasonable control, including severe weather, fire, flood, illness, government restrictions, transport disruption, venue closure, or supplier failure.
In such cases, we may suspend, postpone, or cancel affected orders or bookings and will try to agree a reasonable alternative where possible.
19. Privacy
Any personal data submitted through the website, ordering process, or booking process will be handled in accordance with our Privacy Policy.
20. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version published on our website will apply.
21. Governing Law
These Terms & Conditions are governed by the laws of Republic of Ireland. Any disputes shall be subject to the jurisdiction of the Irish courts.
Make every celebration unforgettable with our stylish party decorations and expert party planning services. From birthdays and baby showers to weddings and corporate events, we bring your vision to life with creative designs, personalised details, and stress-free planning, so you can enjoy every moment of the celebration.
